De Anza Auto Repair at 11025 North De Anza Boulevard, Cupertino, California.

Exceptional service, excellent prices!!

This place is exceptionally dishonest and took advantage of my lack of auto expertise. I came in because my car was making some strange noises. I explained the problem and asked them to check it out and help me fix it if possible. They called me back and told me that my belts were cracked and needed replacement. I asked them to take care of it. The next day, when the car was supposed to be ready they called me again and told me that one of the hubs was "rusted through" and it needed to be changed as well. At this point I was a little confused because I had the car previously inspected by them pretty recently and no problems were identified. So I asked, based on the wear in the belts, how long had they thought these belts must have been in poor condition and they said that it must have been months. The prior month they had told me nothing was wrong and now they were suggesting all new belts as well as a hub. I wanted to take the car and get it inspected by someone else but they said they could no longer put back the rusty wheel hub now that they took it off, meaning I was stuck with them.

I took the repairs mentioned above in addition to some others they suggested and picked up my car the next day. They gave me the old wheel hub as well. I brought the wheel hub back to work. One of my coworkers has been doing his own car work for many years and he looked at the hub and told me the rust was just surface rust and could have been taken off. He examined it and said everything else was fine with it as well, no problems with the bearings or anything else. Very soon the car continued making the same strange noises.

I also reported them to the BAR (bureau of auto repair) and he examined the hub and has yet to find any issue with it. My concern is that I had no reason to believe that the parts they suggested needed replacement and the hub confirmed that that was true with at least one part. The belts were likely fine as well. And in the end they did not solve my problem! The noise did not go away!

Additionally, I had another mechanic inspect the car later and he pointed out that De Anza auto had done a careless job putting in new components in one of the rear brakes. There were missing lugnuts, misaligned parts, and possibly parts that were not designed to go in my vehicle.

I finally sold the car. Before selling it I told the new owners about the noises and they had it inspected and the new mechanic suggested some relatively simple and cheap repairs that would solve the problem. I wish I had gone to almost any other mechanic, just not De Anza Auto.